Refund policy
Ti Gou Lakay
Last updated: January 2026
Returns
Due to the nature of our products, all food items are final sale.
For food safety and quality reasons, we do not accept returns or exchanges on opened or unopened food products.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
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Your order number
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A clear photo of the item(s) received
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A photo of the shipping packaging
📧 Contact us at: hello@tigoulakay.com
Once reviewed and approved, we will offer a replacement or store credit, depending on availability.
Refunds
Refunds are issued only in cases where:
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An item arrives damaged and a replacement is not available
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An incorrect item was sent and cannot be replaced
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
Non-Refundable Items
The following items are non-refundable:
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Opened or unopened food products
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Orders delayed due to incorrect shipping information
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Orders delayed due to carrier issues beyond our control
Shipping Issues
We are not responsible for:
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Delays caused by shipping carriers
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Orders marked as delivered but not received
Please ensure your shipping address is entered correctly at checkout.
Questions
If you have any questions about our Return & Refund Policy, contact us at:
📧 hello@tigoulakay.com